Refund and Returns Policy

At Star Stone Jewellery, we take pride in the craftsmanship and quality of our products. Customer satisfaction is our top priority, and we strive to ensure your shopping experience with us is smooth, transparent, and enjoyable. While we do not provide refunds, we offer a flexible 7-day exchange policy for cases where the delivered product is damaged or incorrect.

Please review our policy carefully before making a request.

Eligibility for Exchange

You are eligible for a product exchange only under the following conditions:

• The product received is damaged, broken, or defective.

• You have received a wrong product (different from what you ordered).

• The exchange request is raised within 7 days of receiving your order.

• A proper unboxing video is provided, clearly showing the package being opened (from the sealed state to the product reveal) without any cuts or edits.

Important Notes

• No refund will be issued under any circumstance.

• Exchanges are not accepted for reasons such as: change of mind, personal dislike, size/fit preferences, or courier delays.

• The unboxing video is mandatory. It must clearly show the sealed package, unwrapping, and the issue (damage/wrong product) in the same video.

• Requests without valid video proof will not be entertained.

• The returned product must be in its original condition, with tags, packaging, and accessories intact.

How to Request an Exchange

1. Record an Unboxing Video: While opening your package, record a clear, uninterrupted video from start to finish.

2. Contact Us: Within 7 days of delivery, email us at care@starstonejewellery.co.in or use our contact form at https://starstonejewellery.com/contact-us/.

3. Provide Details: Share your order number, describe the issue, and attach the unboxing video.

4. Await Approval: Our team will review your request and respond within 2 business days.

5. Exchange Process: Once approved, you will be asked to return the product. After inspection, we will dispatch your replacement.

Shipping Charges

• If the error is on our side (damaged or wrong product), Star Stone Jewellery will cover the re-shipping charges.

• If the request does not meet our policy criteria, the exchange will be denied.

Final Words

We kindly request customers to check product descriptions, images, and specifications carefully before placing an order. At Star Stone Jewellery, we are committed to offering high-quality, transparent service. Your cooperation helps us serve you better.

For any queries or concerns, feel free to reach out:

📧 care@starstonejewellery.co.in
🔗 https://starstonejewellery.com/contact-us/

Thank you for choosing Star Stone Jewellery.